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SHIPPING & RETURNS

Shipping Policy

All shop patterns are digital sales, meaning they are available for download immediately following receipt of payment. The download link will be available on the "thank you" page following a successful transaction and also available in an order confirmation email that will be sent to the email you provide.

There are no shipping or download costs associated with the digital sale. Also, it is not possible to request a physical copy be mailed to you via the US postal service. All sales are final as digital downloads.

So Where is My Pattern?

Should you have difficulty locating your download link, please check the following:

* Your email spam folder as too often order confirmation emails end up here.

* Login to your Cali Chic baby account (it is recommended you create one) and look at order history. In order history you can access your download link that is saved with your order.

Return & Exchange Policy

Patterns are an instant digital download of a PDF electronic file. Therefore, returns are not available or applicable.

 

However, we are always happy to "exchange" your pattern choice for another pattern for any of the following reasons:

* You bought a particular pattern by mistake (for instance, knit versus crochet)

* You didn't understand the skill level required and wish to try a more suitable pattern

* You simply didn't like the pattern for any reason once you received it. This is subject to a case by case approval so that this accommodation is not abused.

Purchase Refunds

Refunds are not available unless the customer has a compelling case. For example, the pattern was expected in a foreign language, or duplicate patterns were purchased by mistake. At the end of the day, if you are not happy, we are not happy! So email us and we'll do our best to make things right.

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